Shipping policy

Shipping Policy

Thank you for shopping with GRACE.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Company Information

GRACE
HORIZONEX RETAIL LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Email: shuranyabukoshi@gmail.com
Phone: +44 7460 318499

Order Processing Time

All orders are processed within 24–72 business hours after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Please note that during periods of high demand, processing times may be slightly extended.

Shipping Time

Estimated delivery time: 7–15 business days

Delivery times may vary depending on:

  • Customer location

  • Customs clearance procedures

  • Carrier delays

  • Weather conditions

  • Holidays and peak shipping periods

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, when available.

Tracking updates may take a few business days to appear in the carrier system.

International Shipping

We currently ship to multiple international destinations.

Customers are responsible for ensuring that products can legally be imported into their country. Customs duties, taxes, or import fees may apply depending on local regulations.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delays or delivery failures may occur. GRACE is not responsible for packages lost due to incorrect address details submitted by the customer.

Lost or Delayed Packages

If your package is delayed beyond the estimated timeframe, please contact our support team.

While we work with trusted shipping partners, GRACE is not responsible for delays caused by customs, carriers, or events outside our control.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product.

Contact Information

For shipping-related questions, please contact us:

GRACE
HORIZONEX RETAIL LTD
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Email: shuranyabukoshi@gmail.com
Phone: +44 7460 318499